Refund policy
Last updated
We want this to be fair and simple. If we haven’t done the work, you get your money back. Refunds are issued by Olivencia Inc., incorporated in California.
Before the engagement starts
If you change your mind after paying but before the first session or any other work has started, we refund the full amount.
Cancelling or rescheduling a session
- You can cancel or reschedule a session at no cost if you tell us at least 24 hours before it starts.
- With less than 24 hours’ notice, or if you don’t attend, the session counts as held.
- If we need to cancel or move a session, you choose: a new time, or a refund for that session.
Prepaid sessions
If you prepaid for several sessions and decide to stop, we refund every session you haven’t used. Each unused session is refunded at its share of the price in your accepted proposal. Sessions already held and work already delivered are not refundable.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe. We start a refund within 5 business days of agreeing it. Your bank may take another 5 to 10 business days to show it.
How to ask
Email gabriel@olivencia.org with your name and the date you paid. You don’t need to give a reason.